Subject: Fw: AUDIT RED FLAG TID-17307314/ Subject / Pratibha Rawat
From: Virat Joshi <[email-masked]>
To: Viney Stan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Thu, 25 Oct 2018 06:19:52 +0000

Hi Viney,

Agent Pratibha has received a RED Flag . Can you please review this case and provide feedback to the agent. Once done please revert back to this email thread.

Kindly provide feedback at the earliest.

Thanks

________________________________
From: Brian Sexton <[email-masked]>
Sent: 24 October 2018 22:25
To: Virat Joshi
Cc: Eliza deSouza
Subject: FW: AUDIT RED FLAG TID-17307314/ Subject / Pratibha Rawat

@Virat Joshi<mailto:[email-masked]> – coaching session complete?

From: Eliza deSouza
Sent: Wednesday 24 October 2018 17:53
To: Brian Sexton <[email-masked]>
Subject: Re: AUDIT RED FLAG TID-17307314/ Subject / Pratibha Rawat

+ @Brian Sexton<mailto:[email-masked]>

________________________________

From: Eliza deSouza
Sent: 17 October 2018 14:14:55
To: Robert Cosgrove
Cc: Maiwenn Gouthe; Valentina Cante
Subject: AUDIT RED FLAG TID-17307314/ Subject / Pratibha Rawat

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject.

Please confirm within 48 hours that the agent has been coached.

Thank you,

Eliza