Subject: Re: AUDIT RED FLAG TID-18327820/ Subject/ Ashwani Panicker
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Thu, 25 Oct 2018 11:33:49 +0530 (IST)

Hi Brian, 

I've reviewed this with Ashwani and have coached him in regards to this issue. 

He will be more attentive in future. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Wednesday, 24 October, 2018 22:27:54 
Subject: FW: AUDIT RED FLAG TID-18327820/ Subject/ Ashwani Panicker 

Hi, 

Could you please review this case and confirm that the coaching session has been complete by EOD tomorrow? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Wednesday 24 October 2018 17:55 
To: Brian Sexton <[email-masked]> 
Subject: Re: AUDIT RED FLAG TID-18327820/ Subject/ Ashwani Panicker 

+ [ mailto:[email-masked] | 
@Brian Sexton ] 

From: Eliza deSouza 
Sent: 18 October 2018 15:30:42 
To: Robert Cosgrove 
Cc: Maiwenn Gouthe; Valentina Cante 
Subject: AUDIT RED FLAG TID-18327820/ Subject/ Ashwani Panicker 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorised the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza