Subject: FW: AUDIT RED FLAG TID-17874891/ Subject / Marta Lignana
From: Brian Sexton <[email-masked]>
To: Worchuirin M <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Eliza deSouza <[email-masked]>
Date: Wed, 24 Oct 2018 17:00:57 +0000

Hi,

Could you please review this case and confirm that the coaching session has been complete by EOD tomorrow?

Kind regards,
Brian

From: Eliza deSouza
Sent: Wednesday 24 October 2018 17:59
To: Brian Sexton <[email-masked]>
Subject: Re: AUDIT RED FLAG TID-17874891/ Subject / Marta Lignana

+ @Brian Sexton<mailto:[email-masked]>

________________________________
From: Eliza deSouza
Sent: 22 October 2018 11:14:27
To: Robert Cosgrove
Cc: Maiwenn Gouthe; Valentina Cante
Subject: AUDIT RED FLAG TID-17874891/ Subject / Marta Lignana

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza