Subject: Re: AUDIT RED FLAG TID-17703559/ Process /Lucas Dearaujo
From: Sagar Seth <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Wed, 24 Oct 2018 17:17:56 +0530 (IST)

Hi Brian 

I have reviewed this case with the agent. They have been informed to follow the correct procedure and if unsure ask for the help. We will make sure not to repeat this type of mistake. 

Regards 
Sagar 

From: "Brian Sexton" <[email-masked]> 
To: "Sagar Seth" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Wednesday, 24 October, 2018 15:16:12 
Subject: FW: AUDIT RED FLAG TID-17703559/ Process /Lucas Dearaujo 

Hi Sagar, 

Could you please review this red flag with Lucas and confirm the coaching session has been done by EOD. 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Wednesday 24 October 2018 10:36 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-17703559/ Process /Lucas Dearaujo 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not follow the correct process wrong tickets received. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza