Subject: FW: AUDIT RED FLAG TID-15483654/ Ownership and process /Vijender Sharma
From: Brian Sexton <[email-masked]>
To: Kritika Mirchandani <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Eliza deSouza <[email-masked]>
Date: Tue, 23 Oct 2018 15:54:36 +0000

Hi Kritika, Urvika,

Can you please provide feedback on this red flag and confirm once you've done the coaching session with Vijender by midday tomorrow.

Kind regards,
Brian

From: Eliza deSouza
Sent: Tuesday 23 October 2018 13:37
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-15483654/ Ownership and process /Vijender Sharma
Importance: High

Hi Brian,

I have come across a red flag for this agent

Synopsis: Agent did not follow RAG process and did not answer to the customer.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza