Subject: ***UNCHECKED*** Re: AUDIT RED FLAG TID-18017604/ Subject /Nilarka Das
From: Charanjit Singh Sandhu <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Tue, 23 Oct 2018 19:45:00 +0530 (IST)

Hi Brian, 

I have reviewed this case with agent and told him to always re-categorize the subject relevant to customer query before replying to the email. Nilarka has ensured me that he will be more careful in future and will not repeat this mistake. 

Thanks & Regards, 
Charanjit 

From: "Brian Sexton" <[email-masked]> 
To: "Charanjit Singh" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Tuesday, 23 October, 2018 15:18:29 
Subject: FW: AUDIT RED FLAG TID-18017604/ Subject /Nilarka Das 

Hi Charanjit/Urvika, 

Please review this Red Flag with Nilarka and provide confirmation that the agent has been coached by EOD. 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Tuesday 23 October 2018 09:24 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18017604/ Subject /Nilarka Das 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza