Subject: FW: India - Final Assessment Results
From: Brian Sexton <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Valentina Cante <[email-masked]>
Date: Tue, 23 Oct 2018 08:56:39 +0000

Hi Urvika,

Here are the final assessment results, have you seen these already?

Kind regards,
Brian

From: Jana Garbe
Sent: Thursday 18 October 2018 15:53
To: Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]>; Maiwenn Gouthe <[email-masked]>
Subject: India - Final Assessment Results
Importance: High

Hi all,

Please see below the results of the IN agents:

Agent

Scenario I

Scenario II

Scenario III

Scenario IV

Scenario V

Total

%

S. Agarwal

8.5

9

9

8

6.5

41

85%

A. Kumar

7.5

9

8

6.5

6

37

77%

N. Mbwata

9

8.5

9

7.5

3.5

37.5

78%

D. Tamang

8

8.5

8

7.5

7

39

81%

R. Vrat

9.5

8

9

7

7

40.5

84%

Well done to all agents!

Important: For some cases, e.g. RAG - the agents were counting on "put-luck" in Q1 as they wrote down the same investigation details in several questions. Here it should be highlighted to the agents that e.g. a RAG case requires specific investigation steps - as introduced in training

Kind regards,

Jana Garbe
Training & Quality
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