Subject: Re: AUDIT RED FLAG TID-17855836 / Subject /Vipin Rawat
From: Urvika Chaudhary <[email-masked]>
To: Sagar Seth <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Brian Sexton <[email-masked]>, viraat <[email-masked]>
Date: Tue, 23 Oct 2018 11:18:17 +0530 (IST)

Hi Sagar, 

Apologies for the same. The Red Flag has been reassigned. 

Thanks!! 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Sagar Seth" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Brian Sexton" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Tuesday, 23 October, 2018 11:09:06 
Subject: Re: AUDIT RED FLAG TID-17855836 / Subject /Vipin Rawat 

H Urvika 

This is in reference to the feedback email I have received from you. Just to inform you, agent Vipin Rawat is not in my team. Therefore I would request you to forward the feedback to his team lead. 

Regards 
Sagar 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Sagar Seth" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "Brian Sexton" <[email-masked]>, "Virat Joshi" <[email-masked]> 
Sent: Tuesday, 23 October, 2018 11:06:45 
Subject: Fwd: AUDIT RED FLAG TID-17855836 / Subject /Vipin Rawat 

Hi Sagar, 

We have received a RED FLAG for Vipin Rawat. 

Please review the case with the agent and give the feedback on this thread. Please review the case by today. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Eliza deSouza" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "maiwenn gouthe" <[email-masked]>, "Valentina Cante" <[email-masked]> 
Sent: Monday, 22 October, 2018 22:29:52 
Subject: AUDIT RED FLAG TID-17855836 / Subject /Vipin Rawat 

Hi Urvika, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 
Eliza