Subject: Re: APAC 16685484 - Broker Pay After Event - AU - Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018 - 28/10/2018 13:30 - Power Seller email
From: Kristin Tsang <[email-masked]>
To: India SS Escalations <[email-masked]>, Bridgette Kenny <[email-masked]>, Viney Stan <[email-masked]>
Cc: Yash Sharma <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 23 Oct 2018 02:32:31 +0000

Hi David,

Seller wanted to check shipping labels of 16685484, 16749425, 18051053 before sending out the tickets.

However, the queue went to CF so we could not assist him to do the checking.

Two of them are travelling buyers from US to GB for the game; departure date is on 23/10 but seller printed out and sent before shipping deadline, so tickets are sent to DA.

But I think seller has fulfil on time for these 3 orders, it's our system issue that delayed the queue to respond to seller, leading to buyer might not receiving the tickets on time for the event.

Seller has been updated and I've apologised to seller.

Thank you.

Kind regards,

Kristin

________________________________
From: India SS Escalations
Sent: 23 October 2018 09:34:15
To: Bridgette Kenny; Viney Stan; Kristin Tsang
Cc: Yash Sharma; Urvika Chaudhary
Subject: Re: APAC 16685484 - Broker Pay After Event - AU - Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018 - 28/10/2018 13:30 - Power Seller email

Assigned to Kristin.

Thanks,

David

________________________________
From: Bridgette Kenny
Sent: Monday, October 22, 2018 11:18:48 AM
To: Viney Stan; India SS Escalations
Cc: Yash Sharma; Urvika Chaudhary
Subject: APAC 16685484 - Broker Pay After Event - AU - Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018 - 28/10/2018 13:30 - Power Seller email

@India SS Escalations<mailto:[email-masked]> – please see contact from AU broker [email-masked]<mailto:[email-masked]>

From: Viney Stan [mailto:[email-masked]]
Sent: Monday 22 October 2018 08:32
To: Bridgette Kenny <[email-masked]>
Cc: Yash Sharma <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Fwd: 16685484 - Broker Pay After Event - AU - Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018 - 28/10/2018 13:30 - Power Seller email

Hi Bridgette,

The agent here received query from broker.

As we no longer have option to move query to seller tool queue, can this be assigned to Seller Support team.

Kind regards,

Viney Stan

________________________________

From: "Yash Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Viney Stan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 22 October, 2018 11:55:57
Subject: 16685484 - Broker Pay After Event - AU - Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018 - 28/10/2018 13:30 - Power Seller email

Hi Viney,

Power seller Query.

As we no longer have the option to move query to seller tool queue, can this be assigned to Seller Support team.

Kind regards,

Yash