Subject: Fwd: AUDIT RED FLAG TID-17657384/ Subject /Nitish Sharma
From: Urvika Chaudhary <[email-masked]>
To: Viney Stan <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Brian Sexton <[email-masked]>, viraat <[email-masked]>
Date: Mon, 22 Oct 2018 19:31:15 +0530 (IST)

Hi Viney, 

We have received a RED FLAG for Nitish Sharma. 

Please review this case with him and share the feedback on this thread. Request you to coach the agent by today . 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Eliza deSouza" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "maiwenn gouthe" <[email-masked]>, "Valentina Cante" <[email-masked]> 
Sent: Monday, 22 October, 2018 19:18:49 
Subject: AUDIT RED FLAG TID-17657384/ Subject /Nitish Sharma 

Hi Urvika, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 
Eliza