Subject: Fwd: AUDIT RED FLAG TID-16986146/ Subject /Joel Samuel
From: Urvika Chaudhary <[email-masked]>
To: Sagar Seth <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Brian Sexton <[email-masked]>, viraat <[email-masked]>
Date: Mon, 22 Oct 2018 18:03:07 +0530 (IST)

Hi Sagar, 

We have received a RED FLAG for Joel Samuel. 

Please review the case with the agent and revert with the feedback on this thread. Please review this asap. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Eliza deSouza" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "maiwenn gouthe" <[email-masked]>, "Valentina Cante" <[email-masked]> 
Sent: Monday, 22 October, 2018 17:08:56 
Subject: AUDIT RED FLAG TID-16986146/ Subject /Joel Samuel 

Hi Urvika, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 
Eliza