Subject: Fwd: ID: 17334517 / Ticket Network / Dallas Cowboys vs New York Giants / Date : 16/09/2018 19:20 (Local) / inform CSNY
From: Viney Stan <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Mon, 22 Oct 2018 17:30:30 +0530 (IST)

From: "India SS Escalations" <[email-masked]> 
To: "sinead bartley" <[email-masked]> 
Cc: "Vishal Nayyar" <[email-masked]>, "Viney Stan" <[email-masked]> 
Sent: Friday, 19 October, 2018 19:03:53 
Subject: Re: ID: 17334517 / Ticket Network / Dallas Cowboys vs New York Giants / Date : 16/09/2018 19:20 (Local) / inform CSNY 

Hi Sinead, 

Please see proof of transfer below. 

Thanks, 

Tempest 

From: Sinead Bartley 
Sent: Thursday, October 18, 2018 4:11:02 PM 
To: India SS Escalations 
Cc: Vishal Nayyar; Viney Stan 
Subject: RE: ID: 17334517 / Ticket Network / Dallas Cowboys vs New York Giants / Date : 16/09/2018 19:20 (Local) / inform CSNY 

Hi all, 

Could we request proof of transfer here if possible? 

Kind regards, 

Sinéad. 

From: Viney Stan <[email-masked]> 
Sent: Thursday 18 October 2018 15:11 
To: Sinead Bartley <[email-masked]> 
Cc: Vishal Nayyar <[email-masked]> 
Subject: Fwd: ID: 17334517 / Ticket Network / Dallas Cowboys vs New York Giants / Date : 16/09/2018 19:20 (Local) / inform CSNY 

Hi Sinead, 

Sorry for the inconvenience. 

The buyer here is chasing refund as he never received the tickets. Delivery plan was changed to Ticket Master but buyer has provided the proof of his TM account with no tickets in it. 

Can hannah.wu be informed as she has been following up on the case and buyer has send the details. 

Kind regards, 

Viney Stan 

From: "Viney Stan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "brian sexton" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Vishal Nayyar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 11 October, 2018 12:55:30 
Subject: Fwd: ID: 17334517 / Ticket Network / Dallas Cowboys vs New York Giants / Date : 16/09/2018 19:20 (Local) / Do we have to charge seller 

Hi Brian, 

The buyer here is chasing refund as he never received the tickets. Delivery plan was changed to Ticket Master but buyer has provided the proof of his TM account with no tickets in it. 

Can hannah.wu be informed as she has been following up on the case and buyer has send the details. 

Kind regards, 

Viney Stan 

From: "Vishal Nayyar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Viney Stan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 11 October, 2018 12:10:55 
Subject: ID: 17334517 / Ticket Network / Dallas Cowboys vs New York Giants / Date : 16/09/2018 19:20 (Local) / Do we have to charge seller 

Hi Viney, 

Could you please double check with the relevant team here, Delivery plan was changed from Paper tickets to Ticket Master, buyer provided proofs of no ticket received and bank details for refund, While escalating this to payments team do we have to charge seller in this or not. 

Thanks, 

Vishal