Subject: Fwd: AUDIT RED FLAG TID-17027339/ Process/Ashutosh Tripathi
From: Urvika Chaudhary <[email-masked]>
To: Sagar Seth <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, Brian Sexton <[email-masked]>, viraat <[email-masked]>
Date: Mon, 22 Oct 2018 17:01:51 +0530 (IST)

Hi Sagar, 

We have received a feedback for Ashutosh Tripathi. 

Please review this case with him and share the feedback on this thread. Request you to coach the agent by today. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Eliza deSouza" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "maiwenn gouthe" <[email-masked]>, "Valentina Cante" <[email-masked]> 
Sent: Monday, 22 October, 2018 16:35:47 
Subject: AUDIT RED FLAG TID-17027339/ Process/Ashutosh Tripathi 

Hi Urvika, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 
Eliza