Subject: Re: 18452587 ,Broker UK,Post Malone,19/02/2019,Bad email
From: Urvika Chaudhary <[email-masked]>
To: Viney Stan <[email-masked]>
Date: Mon, 22 Oct 2018 16:41:23 +0530 (IST)

Hi Viney, 

What is important here, is that you and your agent is following the correct format of Emailing the client. 

If the client is making a mistake, this should no where affect the procedure that we are following. 

Please mark this that we should adhere to what have been advised and to follow the email code of conduct(and not pointing out the clients' fault). 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Viney Stan" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 22 October, 2018 16:18:58 
Subject: Fwd: 18452587 ,Broker UK,Post Malone,19/02/2019,Bad email 

Hi Urvika, 

This is the kind of email I have received from Bridgette. If we keep receiving such emails agent will also show concern as to why is it so compulsory for them to follow guidelines, when the client themselves don't do the same. 

Everyday the instructions from the client are changing, can they be more streamlined as to what cases needs to be emailed and which all cases needs to be added to master file. 

Kind regards, 
Viney Stan 

From: "bridgette kenny" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Cc: "Om Prakesh Singh" <[email-masked]> 
Sent: Monday, 22 October, 2018 16:13:34 
Subject: RE: 18452587 ,Broker UK,Post Malone,19/02/2019,Shipment failed 

Can you add this to the mastefile please. 

Only urgent cases should be emailed to me. 

Regards, 

Bridgette 

From: Viney Stan [mailto:[email-masked]] 
Sent: Monday 22 October 2018 08:01 
To: Bridgette Kenny <[email-masked]> 
Cc: Om Prakesh Singh <[email-masked]> 
Subject: Fwd: 18452587 ,Broker UK,Post Malone,19/02/2019,Shipment failed 

Hi Bridgette, 

The order here is in Shipment failed state as the country code for the address is incorrect. 

Buyer has updated the address with country code as GB however it should be GG. 

Buyer's address: 

Healthfield 

Doyle road 

St peter port 

Guernsey 

GY1 1RG 

GG 

Can you please help us in changing the country code to GG. 

Kind regards, 

Viney Stan 

From: "Om Prakesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Viney Stan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 19, 2018 4:10:01 PM 
Subject: 18452587 ,Broker UK,Post Malone,19/02/2019,shipment failed 

Hi Viney, 

Shipment is failed on this a/c as buyer's address is incorrect. 

Buyer has chosen GB as country code instead of GG.I am unable to change the address. 

Could you please change it. 

Regards 
Om Prakesh Singh