Subject: Re: AUDIT RED FLAG TID-17819332/ Process/ Mutomb Arnold
From: Worchuirin M <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, viraat <[email-masked]>
Date: Mon, 22 Oct 2018 15:32:15 +0530 (IST)

Hi Urvika, 

I have reviewed the case with Arnold. 

This was a classic example of not reading the case history and lack of attention. 

He assured that he will be more careful and avoid such mistakes henceforth. 

Kind Regards, 
M.Worchuirin 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Robert Cosgrove" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Monday, 22 October, 2018 14:01:03 
Subject: Re: AUDIT RED FLAG TID-17819332/ Process/ Mutomb Arnold 

Hi Worchuirin, 

Please advise if the case has been reviewed or not. Please share the feedback asap. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Robert Cosgrove" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Saturday, 20 October, 2018 10:25:19 
Subject: Fwd: AUDIT RED FLAG TID-17819332/ Process/ Mutomb Arnold 

Hi Worchuirin, 

We have received a RED FLAG for Mutomb Arnold. 

Please review this with the agent and get back to me on this thread. Please revert asap. 

Urvika Chaudhary 
Trainer Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Robert Cosgrove" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "viraat" <[email-masked]> 
Sent: Friday, 19 October, 2018 20:55:00 
Subject: FW: AUDIT RED FLAG TID-17819332/ Process/ Mutomb Arnold 

Hi Urvika, 

Can you address and get back to us asap. 

Thanks 

Robert 

From: Eliza deSouza 
Sent: 19 October 2018 15:59 
To: Robert Cosgrove <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-17819332/ Process/ Mutomb Arnold 
Importance: High 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not follow the correct process for tickets shipped but never received. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza