Subject: Fwd: 18448943 - Broker MX - Shakira - 12/10/2018 - need info from broker
From: Sagar Seth <[email-masked]>
To: bridgette kenny <[email-masked]>
Cc: Valeria Julia <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 22 Oct 2018 14:03:34 +0530 (IST)

Hi Bridgette 

This is in reference to the case we have received under TID 18448943. This is a case of seller managed collection where buyer went to the venue where they were given wrong tickets. When they asked for the correct tickets, the person who was present at the puckup point took the tickets from them and did not given new tickets. So they had to buy new tickets there. 

The case was forwarded to seller support earlier but we did not get any update in this case. Therefore can you please get it checked to know the exact issue, if buyer needs to be refunded here. 

Regards 
Sagar 

From: "Valeria Julia" <[email-masked]> 
To: "Sagar Seth" <[email-masked]> 
Sent: Monday, 22 October, 2018 13:28:53 
Subject: 18448943 - Broker MX - Shakira - 12/10/2018 - need info from broker 

Respected Sir, 

This is with reference to the Transaction ID 18448943. The plan is Seller Managed Collection and Time To Event is 8 day(s), 5 hours ago. 

I need to request you for an update on this case please. The reason is this Buyer is saying that she got wrong tickets and when asked the lady who was there to give her correct ones, she said she is only a messenger and took a pic of her ID. The Buyer gave her back the tickets and asked for a refund and the lady said she could not do that and did not give her the tickets back. Buyer said she had to buy new tickets. 

So I would need the broker to tell me if he has any record of which tickets he sent to this Buyer and which bar code they had. 

Thanking for your help in advance. 

Kind Regards, 
Valeria.