Subject: Re: 18241549 - Fan Seller - Meppen vs Munich 1860 - 06/10/2018 14:00 (Local) - buyer chasing refund (ECC)
From: Aaron Young <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: Pratibha Rawat <[email-masked]>, Urvika Chaudhary <[email-masked]>, Viney Stan <[email-masked]>
Date: Mon, 22 Oct 2018 08:00:59 +0000

Hi,

No issue with Pratibha responding to buyer. It was only with ECC since he originally sent a letter.

Regards,

Aaron.

________________________________
From: Sinead Bartley
Sent: 21 October 2018 15:17:58
To: Aaron Young
Cc: Pratibha Rawat; Urvika Chaudhary; Viney Stan
Subject: RE: 18241549 - Fan Seller - Meppen vs Munich 1860 - 06/10/2018 14:00 (Local) - buyer chasing refund (ECC)

Hi Aaron,

Can you advise if you would prefer to handle the case or if it’s okay for Pratibha to do this?

Kind regards,

Sinéad.

From: Viney Stan <[email-masked]>
Sent: Sunday 21 October 2018 14:36
To: Sinead Bartley <[email-masked]>
Cc: Pratibha Rawat <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Fwd: 18241549 - Fan Seller - Meppen vs Munich 1860 - 06/10/2018 14:00 (Local) - buyer chasing refund (ECC)

Hi Sinead,

The buyer here has been complaining about the price of the tickets. He has been chasing refund for the same.

We can see in the case history that ECC was handling the case and had advised buyer that price is always visible and can not cancel his order.

As the buyer has come back asking for refund , can you please confirm if we can action this case normally or should it be flagged to ECC.

Kind regards,

Viney Stan

________________________________

From: "Pratibha Rawat" <[email-masked]<mailto:[email-masked]>>
To: "Viney Stan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 21 October, 2018 16:21:34
Subject: 18241549 - Fan Seller - Meppen vs Munich 1860 - 06/10/2018 14:00 (Local) - buyer chasing refund (ECC)

Hi Sir,

The buyer here has been complaining about the price of the tickets. He has been chasing refund for the same.

We can see in the case history that ECC was handling the case and had advised buyer that price is always visible and can not cancel his order.

As the buyer has come back asking for refund again, can you please confirm if we can action this case normally or should it be flagged to ECC.

Kind regards,

Pratibha Rawat