Subject: Re: LSM Joining Case Test - Shiva Kant Singh
From: Urvika Chaudhary <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Asfaque Ahmad <[email-masked]>
Date: Mon, 22 Oct 2018 12:33:33 +0530 (IST)

Hi 

Its rejected 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Ashish Dabral" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 22 October, 2018 11:49:13 
Subject: Fwd: LSM Joining Case Test - Shiva Kant Singh 

Regards, 
Ashish Dabral 

From: "Shiva Kant Singh" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Monday, October 22, 2018 11:45:45 AM 
Subject: Re: LSM Joining Case Test - Shiva Kant Singh 

		LSM Joining Case Test 	Name 	Shiva Kant Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8800829707 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	In Blurb 4, there is a option to update the delivery address for the tickets and along with that in that particular section we are providing the link to self help section also. In blurb 4, detailed information based on type of address(home or office) is also provided. So, this option is most informative and assuring at the same time. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In my opinion, good customer service provides the available options to customers while a great customer service seeks the demands of the customers and provides. A great customer service focuses on providing the utmost available service 
along with punctuality to their customers while the other tries to solve the queries placed in front of them. 	

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