Subject: Fwd: ID : 15665057-Broker UK- Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018-28/10/2018-Flag on google doc
From: Worchuirin M <[email-masked]>
To: bridgette kenny <[email-masked]>
Cc: Poonam Chawla <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 22 Oct 2018 10:36:02 +0530 (IST)

Hi Bridgette, 

This is in reference to tid:15665057, Buyer was informed that we will refund the full amount as seller was unable to fulfil but buyer asked to find replacement since they have booked extra flights to London, as well as lodging. 

There was a case notes from francesco.restelli to update the edge cases in google doc set up by Darren. 

Can you please add this case in the google doc. 

Thanking in advance. 

Kind Regards, 
M.Worchuirin 

From: "Poonam Chawla" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Saturday, 20 October, 2018 11:56:51 
Subject: ID : 15665057, Broker UK, Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018, 28/10/2018, Flag on google doc 

Hi Mike, 

Buyer emailed asking us to find replacement tickets for him instead of refund. 

Seller is unable to fulfil the order and no subs are available, hence full refund email was sent to buyer. 

However, there is a case note, "For edge cases on the weekend please tell the buyer that we will get back on Monday and save in the google doc (check with your TL or the assigned person)" 

Can you please save it on google doc if required. 

Kind Regards, 
Poonam