Subject: Fwd: 18241549 - Fan Seller - Meppen vs Munich 1860 - 06/10/2018 14:00 (Local) - buyer chasing refund (ECC)
From: Viney Stan <[email-masked]>
To: sinead bartley <[email-masked]>
Cc: Pratibha Rawat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 21 Oct 2018 19:06:23 +0530 (IST)

Hi Sinead, 

The buyer here has been complaining about the price of the tickets. He has been chasing refund for the same. 
We can see in the case history that ECC was handling the case and had advised buyer that price is always visible and can not cancel his order. 

As the buyer has come back asking for refund , can you please confirm if we can action this case normally or should it be flagged to ECC. 

Kind regards, 
Viney Stan 

From: "Pratibha Rawat" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Sent: Sunday, 21 October, 2018 16:21:34 
Subject: 18241549 - Fan Seller - Meppen vs Munich 1860 - 06/10/2018 14:00 (Local) - buyer chasing refund (ECC) 

Hi Sir, 

The buyer here has been complaining about the price of the tickets. He has been chasing refund for the same. 
We can see in the case history that ECC was handling the case and had advised buyer that price is always visible and can not cancel his order. 

As the buyer has come back asking for refund again, can you please confirm if we can action this case normally or should it be flagged to ECC. 

Kind regards, 
Pratibha Rawat