Subject: Urgent: 17273564 / Power Seller Ticketnetwork / San Francisco 49ers vs Los Angeles Rams / 21/10/2018 17:20 / Ticketmaster ticket transfer issue
From: Viney Stan <[email-masked]>
To: sinead bartley <[email-masked]>
Cc: Sagorika Ray <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 21 Oct 2018 15:21:33 +0530 (IST)

Hi Sinead, 

The buyer here is chasing his tickets. The delivery plan here was changed to mobile tickets( Ticketmaster).There is a note stating that seller has provided proof of transfer and the transaction state for the order is 'Complete'. 

Buyer had emailed claiming that he has not received any ticket in his ticketmaster account and provided us screenshots as proof. Agent "eric.shen" was investigating this case and had flagged this case to his TL Anna for contacting CSNY. 

Can the agent eric.shen be contacted to check if he has any update from TL Anna. 

Kind regards, 
Viney Stan 

From: "Sagorika Ray" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Sent: Sunday, 21 October, 2018 12:12:52 
Subject: 17273564 / Power Seller Ticketnetwork / San Francisco 49ers vs Los Angeles Rams / 21/10/2018 17:20 / Ticketmaster ticket transfer issue 

Hi Viney, 

In this case, delivery plan was changed to mobile ticket transfer (Ticketmaster). There is a note stating that seller has provided proof of transfer and state of transaction is Complete. 

Buyer had emailed claiming that he has not received any ticket in his ticketmaster account and provided us screenshots as proof. Agent "eric.shen" was investigating this case and had flagged this case to his TL Anna for contacting CSNY. 

As the event is in 18 hours, buyer is anxious and asking to provide some update regarding tickets. 

Could you please look into this matter and advise the further course of action? 

Kind Regards, 
Sagorika