Subject: Re: 18061929 , Broker US , Jacksonville Jaguars vs Houston Texans , 21/10/2018 , Buyer has not received the tickets
From: Lincoln Ferreira <[email-masked]>
To: Sinead Bartley <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>, Urvika Chaudhary <[email-masked]>, Worchuirin M <[email-masked]>
Date: Sat, 20 Oct 2018 15:53:36 +0000

Hi Sinead,

I've asked the seller for proof of transfer.

In the meantime, please send the following blurb to the buyer:

**IMPORTANT!**

Your tickets have been transferred to the email address below through Ticketmaster. These are not automatically transferred to your account, you will need to claim them first. In order to do this, please search the inbox and spam folders of the below email account for the word "Ticketmaster" to find the link that will allow you to claim your tickets.

[email-masked]

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: Sinead Bartley
Sent: Saturday, October 20, 2018 10:53:12 AM
To: CS.NewYork
Cc: Akanksha Kwatra; Urvika Chaudhary; Worchuirin M
Subject: RE: 18061929 , Broker US , Jacksonville Jaguars vs Houston Texans , 21/10/2018 , Buyer has not received the tickets

Hi all,

I am not sure if the inbox is being checked at the weekend so emailing the group just incase.

Could seller please provide proof of transfer?

Kind regards,

Sinéad.

From: Worchuirin M <[email-masked]>
Sent: Saturday 20 October 2018 15:32
To: Sinead Bartley <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Fwd: 18061929 , Broker US , Jacksonville Jaguars vs Houston Texans , 21/10/2018 , Buyer has not received the tickets
Importance: High

Hi Sinead,

With reference to TID: 18061929,Buyer is claiming ticket not received from ticket master and provided proof.

Event is 1 day,3 hours away.

Can you please contact seller support to request Broker US the proof of transfer and if they can re transfer to buyers email id [email-masked]<mailto:[email-masked]>.

Kind Regards,

M.Worchuirin

________________________________

From: "Akanksha Kwatra" <[email-masked]<mailto:[email-masked]>>
To: "Worchuirin" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 20, 2018 7:51:15 PM
Subject: 18061929 , Broker US , Jacksonville Jaguars vs Houston Texans , 21/10/2018 , Buyer has not received the tickets

Hi Mike,

In this case the delivery plan is TicketMaster Mobile - Ticket Transfer and the buyer has not received the email of ticket transfer and has provided screenshot of the same. Please check the attached screenshot.

Please ask SS Team to contact the broker.

Kind Regards

Akanksha