Subject: Fwd: 17555227 - Broker MX - Luis Miguel - 20/10/2018 - Pickup issues
From: Worchuirin M <[email-masked]>
To: sinead bartley <[email-masked]>
Cc: Valeria Julia <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 20 Oct 2018 20:38:38 +0530 (IST)

Hi Sinead, 

Buyer is very concern as we assured seller will contact them to issue the ticket but have not received any information on ticket delivery. 

According to case notes seller agreed to meet the buyer to hand deliver the ticket as the pick up point is 27 km away from the venue. 

Can you please assign to seller support to contact Broker MX. 

Thanking in advance. 

Kind Regards, 
M.Worchuirin 

From: "Valeria Julia" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Saturday, October 20, 2018 6:19:15 PM 
Subject: 17555227 - Broker MX - Luis Miguel - 20/10/2018 - Pickup issues 

Dear Sir, 

This is with reference to the TID 17555227 which the plan is SMC and the TTE is 11h away. 

The buyer of this order has issues with picking the tix at the collection point as it is 27km away from the Venue. 

The broker was given her name and phone number so he could call her and both of them arrange where to meet. But she is saying that nobody called her. 
An agent has sent her again the same old pickup address. 

Can you please contact SS and request them to tell the Broker to call her and arrange accordingly? 

-- 
Kind Regards, 
Valeria.