Subject: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 - Record Success.
From: Mansi Chhabra <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: Vikram Diwan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 20 Oct 2018 17:25:28 +0530 (IST)

Hi Sinead, 

With reference to TID: 18404620, the transaction state was changed to Pending Seller Payment today as we were suppose to move to pending replacement. 

Agent opened the case and try to move to pending replacement but he is only getting the option to move to pending substitution.Event is in 1 day and 2 hours. 

Could you please check whether this transaction can be move to pending replacement and please let me know if you need further assistance on this case. 

Thank You 
Mansi 

From: "Vikram Diwan" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Saturday, 20 October, 2018 16:41:37 
Subject: Fwd: *Urgent* 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 - Record Success. 

Hi Mansi, 

The tickets needs to be moved to pending replacement and the option in not available even after recorded success . 
Event is in few hours. 
Can you help here? 

Thanks, 
Vikram 

From: "Sinead Bartley" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "Vikram Diwan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 20 October, 2018 16:15:44 
Subject: RE: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 - Record Success. 

Hi Mansi, 

That’s done now. 

Kind regards, 

Sinéad. 

From: Mansi Chhabra <[email-masked]> 
Sent: Saturday 20 October 2018 11:36 
To: Sinead Bartley <[email-masked]> 
Cc: Vikram Diwan <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 - Record Success. 
Importance: High 

Hi Sinead, 

In reference to TID: 18404620, the buyer is chasing tickets and the tickets were lost in transit. 

Agent flagged the case to his TL and got the approval to move to pending replacement but due to transaction state ( Pending Requirement For Payment), agent is unable to move to pending replacement.Also the seller shipped tickets on time (i.e.13/10/2018 15:11 ) which is before MSBD (i.e. 16/10/2018 22:59). 

Could you please record success so that agent can move the transaction in pending replacement. 

Thank You 

Mansi 

From: "Vikram Diwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mansi Chhabra" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 20 October, 2018 15:31:40 
Subject: Fwd: (TID: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 -Lost in transit 

Hi mansi, 

Can you please record success for this order. 

The tickets are lost in transit and seller is not at fault. 

Tickets needs to be moved to pending replacement and event is in 1 day. 

Thanks, 

Vikram 

From: "Kritika Mirchandani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Vikram Diwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 20 October, 2018 14:54:47 
Subject: Re: (TID: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 -Lost in transit 

Yes, please do replace the order. 

Kind Regards 
Kritika Mirchandani 

From: "Kritika Mirchandani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Vikram Diwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 20 October, 2018 13:02:53 
Subject: (TID: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 -Lost in transit 

Hi Vikram, 

I have flagged this case, will keep you updated. 

Kind Regards 
Kritika Mirchandani 

From: "Vikram Diwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Kritika Mirchandani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 20 October, 2018 12:44:05 
Subject: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 -Lost in transit 

Hi Kritika, 

The buyer emailed and informed that we hasn't received his tickets and the event is in 1 day. Transaction tab shows tickets are in transit and when tracked the package the tickets haven't moved since 13 Oct and MSBD was 16 Oct. I tried to contact UPS but UPS is closed as it is Saturday. 

Can you help here? 

Thanks, 

Kritika