Subject: RE: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 - Record Success.
From: Sinead Bartley <[email-masked]>
To: Mansi Chhabra <[email-masked]>
Cc: Vikram Diwan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 20 Oct 2018 10:45:44 +0000

Hi Mansi,

That’s done now.

Kind regards,

Sinéad.

From: Mansi Chhabra <[email-masked]>
Sent: Saturday 20 October 2018 11:36
To: Sinead Bartley <[email-masked]>
Cc: Vikram Diwan <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 - Record Success.
Importance: High

Hi Sinead,

In reference to TID: 18404620, the buyer is chasing tickets and the tickets were lost in transit.

Agent flagged the case to his TL and got the approval to move to pending replacement but due to transaction state ( Pending Requirement For Payment), agent is unable to move to pending replacement.Also the seller shipped tickets on time (i.e.13/10/2018 15:11 ) which is before MSBD (i.e. 16/10/2018 22:59).

Could you please record success so that agent can move the transaction in pending replacement.

Thank You
Mansi

________________________________
From: "Vikram Diwan" <[email-masked]<mailto:[email-masked]>>
To: "Mansi Chhabra" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 20 October, 2018 15:31:40
Subject: Fwd: (TID: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 -Lost in transit

Hi mansi,

Can you please record success for this order.
The tickets are lost in transit and seller is not at fault.
Tickets needs to be moved to pending replacement and event is in 1 day.

Thanks,
Vikram

________________________________
From: "Kritika Mirchandani" <[email-masked]<mailto:[email-masked]>>
To: "Vikram Diwan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 20 October, 2018 14:54:47
Subject: Re: (TID: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 -Lost in transit

Yes, please do replace the order.
Kind Regards
Kritika Mirchandani

________________________________
From: "Kritika Mirchandani" <[email-masked]<mailto:[email-masked]>>
To: "Vikram Diwan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 20 October, 2018 13:02:53
Subject: (TID: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 -Lost in transit

Hi Vikram,

I have flagged this case, will keep you updated.

Kind Regards
Kritika Mirchandani
________________________________
From: "Vikram Diwan" <[email-masked]<mailto:[email-masked]>>
To: "Kritika Mirchandani" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 20 October, 2018 12:44:05
Subject: 18404620 - Fan seller - Tennessee Titans vs Los Angeles Chargers - NFL International Series 2018 - 21/10/2018 -Lost in transit

Hi Kritika,

The buyer emailed and informed that we hasn't received his tickets and the event is in 1 day. Transaction tab shows tickets are in transit and when tracked the package the tickets haven't moved since 13 Oct and MSBD was 16 Oct. I tried to contact UPS but UPS is closed as it is Saturday.
Can you help here?

Thanks,
Kritika