Subject: Re: graduation Test result
From: "Nathan Constant. Mbwata" <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Mansi Chhabra <[email-masked]>
Date: Fri, 19 Oct 2018 19:56:24 +0530 (IST)

Greetings! 

kindly great fine to exchange with you on this regard. 

First of all wanted to thank you for such incredible training that i have been through, really enjoyed and appreciate the every sessions time shared 
providing my weak scenario point came up to 4th scenario in which i have missed to say yes if i should have performed in CSL and i wrote the title of RAG case which is proof of being denied entry as a blurb note is please provide proof of RAG 
while the action is a follow up case to investigate the issue i straightly dispose only CIAN note as at the end was to be followed up as to exit the case, thought they should considered upon my CIAN note the same as it is follow up and thy same missed to mention entitle for full refund instead of refund only and buyer right to voucher. The fact behind is that i took much time 

for the two first question almost 1 hour and half due to was not familiar with as not being experimented to such test and was running upon delay timing fixed for the test to be completed. 

secondly as a very bad scenario for audio almost missed the 5th scenario real issue faced with the accent that took me high that did not wear this test shoes last question, first of all being a french native speaker have a high open ears to catch every accent in french instead of English failed quite that much bad on. thought to have a french audio test by the way was quite dumb to understand the entire story due to the British accent. 

It is such nice to share as a feedback to you my theory as well practical trainers may God blessed you! 

kindness regards, 
Nathan Mbwata 

From: "Urvika Chaudhary" <[email-masked]> 
To: "nathan mbwata" <[email-masked]> 
Cc: "Mansi Chhabra" <[email-masked]> 
Sent: Friday, 19 October, 2018 12:23:21 
Subject: graduation Test result 

Hi Nathan, 

Well Done !! 

Agent 	Scenario I 	Scenario II 	Scenario III 	Scenario IV 	Scenario V 	Total 	% 
N. Mbwata 	9 	8.5 	9 	7.5 	3.5 	37.5 	78% 

Please review the scores and provide me a feedback on the scenario's where you have scored less than 8. 

Urvika Chaudhary 
Trainer Manager - viagogo 

Live Salesman 
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