Subject: FW: AUDIT RED FLAG TID-18058043/ Subject/ Wamiq Ahmad
From: Robert Cosgrove <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Virat Joshi <[email-masked]>
Date: Fri, 19 Oct 2018 10:39:39 +0000

Please address this and get back to us thanks
Rob

From: Eliza deSouza
Sent: 18 October 2018 16:36
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18058043/ Subject/ Wamiq Ahmad

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorised the subject. And on the second contact from the buyer, agent changed from English (UK) to Finnish and returned to the queue. But buyer sent email in English and was aware that feedback in Finnish was not an option.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza