Subject: Fwd: AUDIT RED FLAG TID-17947392/ Process/ Rosette Modiri
From: Urvika Chaudhary <[email-masked]>
To: Worchuirin <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, viraat <[email-masked]>
Date: Thu, 18 Oct 2018 19:36:38 +0530 (IST)

Hi Worchurin, 

Received a RED Flag for Rosette Modiri. 

Please review this with the agent and provide the feedback on this thread. Please get this done asap. 

Urvika Chaudhary 
Trainer Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Eliza deSouza" <[email-masked]> 
To: "Robert Cosgrove" <[email-masked]> 
Cc: "maiwenn gouthe" <[email-masked]>, "Valentina Cante" <[email-masked]> 
Sent: Thursday, 18 October, 2018 18:30:09 
Subject: AUDIT RED FLAG TID-17947392/ Process/ Rosette Modiri 

Hi Robert, 
I have come across a red flag for this agent 
Synopsis: Agent did not follow the correct RAG process. 
After confirming the RAG was genuine, agent should escalate to payment team for full refund + 50% voucher. 
Please confirm within 48 hours that the agent has been coached. 

Thank you, 
Eliza