Subject: Red Flags - India
From: Robert Cosgrove <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Thu, 18 Oct 2018 13:34:37 +0000

Hi Both,

I need each redflag addressed and I need confirmation once this has been done,

Thanks
Robert

Subject: AUDIT RED FLAG TID-18104408 / Process/ Tasuku Yamamoto
From: Eliza deSouza <[email-masked]>
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, Valentina Cante <[email-masked]>
Date: Thu, 18 Oct 2018 12:34:08 +0000

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not follow the correct process. The case should not be escalated to payment team since the buyer did not provide proof of tickets shipped and/or returns team did not confirm that tickets were received.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza

Subject: AUDIT RED FLAG TID-17947392/ Process/ Rosette Modiri
From: Eliza deSouza <[email-masked]>
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, Valentina Cante <[email-masked]>
Date: Thu, 18 Oct 2018 13:00:09 +0000

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not follow the correct RAG process.
After confirming the RAG was genuine, agent should escalate to payment team for full refund + 50% voucher.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza

Subject: Fwd: AUDIT RED FLAG TID-18334819 / Process/ Deep Kammal
From: Urvika Chaudhary <[email-masked]>
To: Charanjit Singh <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Virat Joshi <[email-masked]>
Date: Thu, 18 Oct 2018 13:10:15 +0000

Mimecast Attachment Protection has deemed this file to be safe, but always exercise caution when opening files.
________________________________
Hi Charanjeet,

Received a RED Flag for Deepkammal.

Please review this with Deepkammal and provide the feedback and reply on this thread. Please get this done asap.

Urvika Chaudhary
Trainer Manager - viagogo
________________________________
Live Salesman
[email-masked]
www.livesalesman.com<https://protect-eu.mimecast.com/s/eD-KCMwmkFq7y20hwWI11>

________________________________
From: "Robert Cosgrove" <[email-masked]>
To: "viraat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>
Sent: Thursday, 18 October, 2018 17:46:23
Subject: FW: AUDIT RED FLAG TID-18334819 / Process/  Deep Kammal

Can this be addressed and then revert back.

Thanks
Robert

From: Eliza deSouza
Sent: 18 October 2018 10:13
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18334819 / Process/ Deep Kammal

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not follow the correct account recovery process.
Buyer requested account recovery and the order was on the account, since details matched, account recovery 1 blurb should be sent.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza

Subject: Mimecast Attachment Protection Instructions
From: [email-masked]
To: Robert Cosgrove<[email-masked]>
Date: Thu, 18 Oct 2018 14:10:27 +0100

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SENDER:  "Urvika Chaudhary" <[email-masked]>
SUBJECT: Fwd: AUDIT RED FLAG TID-18334819 / Process/  Deep Kammal
SENT:    18 Oct 2018 14:40
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Subject: Re: AUDIT RED FLAG TID-18431259/ Subject / Ashwin Nair
From: Urvika Chaudhary <[email-masked]>
To: Charanjit Singh <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Thu, 18 Oct 2018 13:14:22 +0000

Hi Charanjeet,

Received a RED Flag for Ashwin Nair.

Please review this with the agent and provide the feedback on the same thread. Kindly do this asap.

Urvika Chaudhary
Trainer Manager - viagogo
________________________________
Live Salesman
[email-masked]
www.livesalesman.com<https://protect-eu.mimecast.com/s/SIYTCXLAyhXWPBqf6OCBZ>

________________________________
From: "Robert Cosgrove" <[email-masked]>
To: "viraat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>
Sent: Thursday, 18 October, 2018 17:45:53
Subject: FW: AUDIT RED FLAG TID-18431259/ Subject / Ashwin Nair

Can this be addressed and then revert back.

Thanks
Robert

From: Eliza deSouza
Sent: 17 October 2018 12:36
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18431259/ Subject / Ashwin Nair
Importance: High

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza

Subject: Re: AUDIT RED FLAG TID-18381168/ Subject / Jitendra Martolia
From: Urvika Chaudhary <[email-masked]>
To: anurag <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Thu, 18 Oct 2018 13:17:38 +0000

Hi Anurag,

We have received a RED Flag for Jitendra Martolia.

Please review this with the agent and provide the feedback on the same thread. Kindly do this asap.

Urvika Chaudhary
Trainer Manager - viagogo
________________________________
Live Salesman
[email-masked]
www.livesalesman.com<https://protect-eu.mimecast.com/s/RXS-CGv71s16NLqHKa3UR>

________________________________
From: "Robert Cosgrove" <[email-masked]>
To: "viraat" <[email-masked]>
Cc: "Urvika Chaudhary" <[email-masked]>
Sent: Thursday, 18 October, 2018 17:45:35
Subject: FW: AUDIT RED FLAG TID-18381168/ Subject / Jitendra Martolia

Can this be addressed and then revert back,

Thanks
Robert

From: Eliza deSouza
Sent: 17 October 2018 12:15
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18381168/ Subject / Jitendra Martolia

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza