Subject: English Language Test - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 07:06:52 -0400

| | Foreign Language Screening Test

Name | Sandeep Kumar    /  (+91) 9012042737    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear,
You are our precocious customer. Sorry for inconvenience. Sir your order has been shipped on time from our store but it has come. The address which you provided us is wrong.You are kindly requested to resend correct address again so that we can deliver you order.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear,
We are really sorry sir for the mistake done by our team. Our team will connect you very soon to check you TV. If it is damaged.You no need to worry it will be replaced.
Thank you

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