Subject: English Language Test - Prince Sharma
From: Prince Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 09:19:01 -0400

| | Foreign Language Screening Test

Name | Prince Sharma    /  (011) 9953498384    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thankyou for contacting us for the issue you have faced.
We would like to express our deepest regret for the inconvenience this has caused. We understand how frustrating this must be.
We would like to inform you that we have tracked your order and it's currently listed as Shipped.
Unfortunately, the address mentioned was wrong due to which your order has not been delivered ao far.
Kindly provide us the correct address, So that, we can share it with courier company to get your order deliver as aoon as possible.
We are strive to provide excellent customer service in a timely manner.
Please let us know if you have any additional questions or concerns.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for your email.
We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you have been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve your problem that occur and help us to improve our services.
We would like to inform you, One of our agent feom Installation Team will reach you in next 2 days to take back the delivered one. After, some quality checks we will dispatch a new unit for you and you will get the same in next 7 days.
We are truely sorry for the inconvenience and hope to offer you better service in future.
For any questions or further assistance please reply to this.

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