Subject: English Language Test - Rk Ritu
From: Rk Ritu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 04:23:34 -0400

Foreign Language
Screening Test

Name

Rk Ritu
/  (+91) 8787500470    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Sir/Ma’am

You have order a hand bag 14 days back. The order was shipped by us, and
handed over to courier company same day when the order was place. The courier
tried to deliver the order to you, but your address as per the courier was
worng. Kindly update your address.

We are really sorry for the convenience.

Thank you,

Rk Ritu

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Apology
for the same.

Our team will get back to shortly with a solution.

And thansk for writing to us.