Subject: English Language Test - Charu Asthana
From: Charu Asthana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 14:25:11 -0400

Foreign Language
Screening Test

Name

Charu
Asthana    /  (91) 9818851442    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Ms. Suzi ,

Good morning! Hope you are keeping safe during this pandemic.

At the onset, I would like to thank you for placing an order through us. I have
gone through your profile and understood that you are one of our valuable and
old customers. We highly appreciate your patronage.

You had placed an order of a handbag 14 days back and it was shipped by us on
time. Further, the courier company tried to deliver your order but your address
seems to be incorrect.

I am sure you must have provided the correct address hence, I would like to
reconfirm your address as mentioned below:-

23 c , st.12 - Blackwood Apartments

Greenfield Colony, Faridabad.

Haryana-121003

Kindly confirm if this address is correct else please provide your new/correct
address.

I would like to apologize for the inconvenience caused to you.

For speedy delivery, it would be kind of you to call us on the below mentioned
numbers or revert back to this email at the earliest.

I hope you understand the situation,

Thanks and Regards,

Charu Asthana - Customer Service Associate

#9818851442

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr.
Abdul,

Good morning! Hope you are keeping safe during this pandemic.

First of all, I would like to apologize for the inconvenience caused to you. I
understand you noticed the scratches on the cabinet after the installation team
had left.

I would like to inform you that your item comes with 14 days return and replace
policy hence, you need not worry at all. Kindly place a replacement request on
our website so that we can process the same at the earliest. Kindly note, once
you place the request it will take 5-7 days for delivery.

The old item will be picked by our team and new one will be installed for sure.
We request you to keep the hard copy of the bill handy.

Please let us know if you have any more concerns. I would again like to
apologize for the inconvenience caused.

Thanks and Regards,

Charu Asthana - Customer Service Associate

#9818851442