Subject: English Language Test - Sangeeta Roy
From: Sangeeta Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 12:05:54 -0400

| | Foreign Language Screening Test

Name | Sangeeta Roy    /  (91) 9910701107    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,
Hope you are doing well!
As I can check that your order was already shipped by us and handed over to the courier company same day when you placed the order.
I would like to inform you that courier person tried to deliver you order but as per the courier company your address was mentioned wrongly, and the order came back to us.
Could you please confirm me the correct address once again?
I would try to contact with the courier company to deliver the order in the right address.
We would be more than happy to help you!

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

I really apologize for the inconvenience caused to you.
As you have mentioned in you email cabinet has too many scratches, i would definitely talk to the concerned team to provide you a replacement for the same.
The team will going to call you within 24hours as i have marked your concerned as high priority
Please stay connected.
We would be more than happy to help you!

Thank you and regards

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