Subject: English Language Test - Priyanka Tripathi
From: Priyanka Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 11:08:03 -0400

| | Foreign Language Screening Test

Name | Priyanka Tripathi    /  (91) 8779264851    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir/ mam
Your order was out of delivery but address provided was wrong and your order is enroute. Kindly update the address we will try our best to deliver you the same .

Regard
Customer executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir,

We regret for the order you received was not as expected.We will replace the order with new unit and try to deliver soon. Kindly consider our apology .

Regards
Homebox Team

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