Subject: English Language Test - Chetan Singh Dhaked
From: Chetan Singh Dhaked <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 02:15:07 -0400

Foreign Language
Screening Test

Name

Chetan
Singh Dhaked    /  (91) 8112258890
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
sir/mam

I'm Chetan Singh Dhaked

This email is regarding to your inquiry about order status.

I apologise for the delay.

I see your order status, it's show me out for delivery, and delivery boy try to
contact you but tha phone number and your Address is wrong.i request you please
cancel the order, and make a new order with right address.

Thankyou for connecting to us.

Have a wonderful day.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir

This email is regarding to your enquiry about order status.

As you mentioned, scratches have come on TV. As I see your return policy is
still pending, so give a replacement request.

Our backend team will contact you and provide you solution.

Thankyou for connecting to us

Have a good day.