Subject: English Language Test - Arun Kumar
From: Arun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 11:59:12 -0400

Foreign Language
Screening Test

Name

Arun
Kumar    /  (91) 9950798760    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir,

Thank you for purchasing the order. Due to wrong address we are not able to
deliver.Please share your correct id and address for fast delivery. Sorry for
the inconvenience. Feel Free to contact

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Sir,

Sorry for the inconvenience. Please share the photos of damage so that we can
help you to resolve this issue