Subject: English Language Test - Ariba Bano
From: Ariba Bano <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 10:27:29 -0400

Foreign Language
Screening Test

Name

Ariba
Bano    /  (110025) 8130664002    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Subject: Update on Your Order

Hi Mr/Ms X

It's come to our attention that your order "Hand Bag" has been delayed due to
some mistake in the address. We greatly appreciate your patience and request you
to provide us with the correct address.

We apologise for the delay and appreciate your understanding.

Regards

Your Online Store

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul

I sincerely apologize for the defect in the tv cabinet. I ​am researching the
issue and getting in touch with my team

We guarantee 100% customer's satisfaction  and I assure you that we will be
back with appropriate solution within 8 hours.

If you’d like to speak immediately, you can reach me at 9xxxxxxxx.

Thanks

Regards.