Subject: English Language Test - Mohd Arib
From: Mohd Arib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 07:59:47 -0400

Foreign Language
Screening Test

Name

Mohd
Arib    /  (110002) 9582228431    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hey sir/ma'am good day our courier patner went to your address
but it's not correct address so i'll say your address on this phone call so
please tell where the mistake is in your address ..

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hey ! good day ,maam as per the company rules we
cant give your money back but we can exchange your tv cabinet ok no problem our
corrier partner will reach your house asap thanks !