Subject: English Language Test - Aditya Tomar
From: Aditya Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 02:20:43 -0400

| | Foreign Language Screening Test

Name | Aditya Tomar    /  (+91) 8299364951    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I understand your concern regarding order you made has not deliver yet.

I can see that the address you had given was might wrong or person at particular address was not available at the time of delivering.
I request you to provide us alternate address so we can deliver your order as soon as possible.

Thank you,
Customer Support Executive
ADITYA

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
I apologize on behalf of my team who installed cabinet and assure you it will not going to repeat again.
And i understand your concern and made order to replaced the TV Cabinet on priority basis.

Thanks & Regards
Customer Support Executive
Aditya

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