Subject: English Language Test - Neelakanta Velugolu
From: Neelakanta Velugolu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 01:08:16 -0400

| | Foreign Language Screening Test

Name | Neelakanta Velugolu    /  (91) 9515365159    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

Thanks, for contacting Customer Care support. Since you want to know the order status, we can see that our courier partner attempted to deliver your package on 12-12-11. But, unfortunately, we cannot deliver your package regarding the DELIVERY ADDRESS was miscommunicated. we would like to request you please update your current residence in your account. Then we are happy to help you.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Customer,

Thanks for contacting Email support. we are happy to help you anytime. As we can see your request for the Replacement of the TV cabinet, we are happy to help to your request. Since you are requesting for the REPLACEMENT,  your request come under the Maintenance and Replacement section, I will transfer your request to the concerned department and would like to help you with your request. As per the request, our Team of experts will visit your house on 12-12-12 then they will assist with your request.

Thank you

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