Subject: English Language Test - VIPIN SINGH RATHORE
From: VIPIN SINGH RATHORE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 13:38:21 -0400

| | Foreign Language Screening Test

Name | VIPIN SINGH RATHORE    /  (+91) 9131047478    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Madam,

As per our record ,your order is already dispatched on the same day when placed an order.
Unfortunately, Address provided by you was incorrect.So, Please resubmit your address again.

Regards,
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir /Madam,

Regrets for your inconvenience, We will surely investigate the whole scenario. And If we find any kind of discrepancy we will surely help you.

We will get back in touch with you as soon as possible.

Regards,
Customer Service Representative

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