Subject: English Language Test - Shuruti Agarwal
From: Shuruti Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 11:28:59 -0400

| | Foreign Language Screening Test

Name | Shuruti Agarwal    /  (91) 9456676470    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Contact number must be correct in this situation so that courier boy will contact to the customer for correct address and will reach to the right destination.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/mam,

The team will contact you soon for the resolution so don't worry and your item will be replaced.

Regards,
Home box Team

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