Subject: English Language Test - YAGYA AWASTHI
From: YAGYA AWASTHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 11:21:35 -0400

| | Foreign Language Screening Test

Name | YAGYA AWASTHI    /  (91) 8851266115    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We apologize the inconvenience which caused in order to deliver the ordered product. The product was shipped by our end to the following address: ABC, as per the order status, the product could not be delivered due to incorrect address.

Kindly validate the address and confirm the correct address in order to ensure the product can be delivered.

Thanks,
Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We apologize the inconvenience which caused. We are arranging a courier pickup to replace the defected product and ensure to avoid this further.

Regards,
Customer Service

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