Subject: English Language Test - Arvind Kumar
From: Arvind Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 11:06:23 -0400

| | Foreign Language Screening Test

Name | Arvind Kumar    /  (91) 9716745684    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir,
This side Arvind.your order was delivered today. Couirer partner was vist to your address. but due to no proper address that not delivered today sir please check your address did any issue to My mail with proper address I will help You.....

Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir ,

This side Arvind. Sorry for appolise this problem. Sir I understand your situation. Due to the some company policies. Don't worry that I raised that request ur issue and I will raised the request replace the unit. Did that any issue other wise please mail me I will help.

Thanks and Regards

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