Subject: English Language Test - Monalisa Mohanty
From: Monalisa Mohanty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 11:04:06 -0400

| | Foreign Language Screening Test

Name | Monalisa Mohanty     /  (755001) 9437605549    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

I'm  so     sorry your product  hasn't  arrived  .I can understand  how frustrating  this must be.kindly provide us your correct  address  so that we can arrive  u without  further  delay.
I will do everything  to locate your package.
Once again  I sincerely  apologise  for the inconvenience.
Sincerely
Monalisa Mohanty

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
I'm  very  sorry  that there are many  issues  with your TV  cabinet. I  can  understand   how disgusting  it must be after  spending a  huge amount. I assure u to help u out  from  this problem as per company's  guidelines.

I sincerely  apologise  u for  the inconvenience.
Sincerely
Monalisa Mohanty

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