Subject: English Language Test - Saniya s
From: Saniya s <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 09:33:27 -0400

| | Foreign Language Screening Test

Name | Saniya s    /  (577416) 7019937386    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello , I'm saniya and I'm handling your query. Soryy for the inconvenience in the order delivery but we have delivered to right address as your requested address. If u find any difficulty in the service please contact us we will deliver your delivery to right address if your address is right .once again sorry please change the address .
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello Abdul, sorry for the inconvenience,if u are got the scratches on cabinet then u have to go to our official website and write the query on return and replace policy in short time our service boy will catch up ur order.After we recieving the return we will let u know the refund ok .

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