Subject: English Language Test - Nitika Talwar
From: Nitika Talwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 09:22:43 -0400

| | Foreign Language Screening Test

Name | Nitika Talwar    /  (91) 9779277877    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (name),

I am sorry for the delay of your order (order number, product name).I can totally understand how frustrating this has been. It was shipped on time (date) but then was sent to the wrong address. It has, however, been returned to our stores. This was due to the wrong address as per the courier. We are doing our best that this should never happen again.

Thank you for the patience and understanding. For this mistake on our side, we are giving you a XX% discount on your next purchase. Use the code XXXX on your next purchase to have the discount. We have, however, sent the order to your address and will be delivered within three days.

Regards
Sender

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

I am writing this email regarding your query that you have purchased from us last week.
In that case, firstly i want to apologize to you have face such incident and secondly we are raising a request for the replacement. regarding the replacement of the order. You will be receiving email confirmation shortly for the same.
On a personal level, I under stand, thanks for your cooperation and valued you as a part our family being a valuable customer.

Thanks and Regards
Sender

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