Subject: English Language Test - Ankit Pandey
From: Ankit Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 09:06:49 -0400

| | Foreign Language Screening Test

Name | Ankit Pandey    /  (+91) 9971272737    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings of the day !

We would like to inform you that the hand bag you ordered from our online store has returned to us as your address was wrong, hence you are requested to reconfirm your address to us so that we can reattempt the delivery of your product.

Our customer care department will be in touch with you shortly to reconfirm your address.

We apologise for the inconvenience caused.

We wish you a good day ahead.

Warm Regards,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from Homebox !

We are sorry to hear that the TV cabinet you bought through us has scratches on it, Please rest assured as our team will come to your home for inspection of the product and a replacement or refund request will be initiated once the produc

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