Subject: English Language Test - Shreya Reddy
From: Shreya Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 08:31:20 -0400

| | Foreign Language Screening Test

Name | Shreya Reddy    /  (91) 7057488563    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings !

We have reviewed your request of checking the status of the order.

I just want to Inform you that the address mention for the courier was incorrect.

The order will go back and you'll get a notification.
Please reorder and mention a correct address.

Thanks & Regards,
CSE.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings !

We have reviewed your request,
Our team will attend your request at your place and will Diagnose the situation.

We are happy to help and assist you!

Thanks & Regards,
CSE.

| |